Terms of service

Terms of Service

By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

General

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

Products & Descriptions

All products are described as accurately as possible. Please note that colors, shapes, and variations may differ slightly due to the natural characteristics of crystals and the nature of curated bundles.

Orders & Payments

All prices are listed in USD. Payment is required at the time of purchase. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or errors in pricing or product availability.

Pre-Orders & Subscriptions

Pre-orders and subscription products ship according to their stated schedules. Shipping timelines are communicated through our website, email, and social media. By purchasing a pre-order or subscription, you acknowledge and agree to the outlined fulfillment timeline.

Shipping

Shipping timelines are estimates and may vary based on carrier performance. Once an order has shipped, delivery is handled by the carrier and delays may occur outside of our control.

Returns & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, customers must first contact their local post office or carrier. If a package is confirmed lost in transit, we will assist with next steps, including filing a carrier claim when applicable.

Intellectual Property

All content on this website, including text, images, branding, and product descriptions, is the property of our business and may not be used, reproduced, or distributed without permission.